Privacy & your information

Information you choose to share

Enquiries can include your name, email, contact preferences, service interests and message. An optional website account also involves account and authentication information. Please keep medical history, medications and other sensitive details out of general enquiries and AI chat.

How we use it

We use enquiry details to respond and arrange next steps. Submitting an enquiry is not permission to receive marketing. Where marketing opt-in is offered, it is separate and optional; you can ask us to stop marketing messages.

Website, accounts and AI chat

The website uses a hosted platform to store submitted enquiries and provide account functions. Access to enquiry records through the website is restricted to studio administrators. The site records interaction events such as booking-button clicks and enquiry submissions. Browser storage is used for preferences and to resume Care Advisor conversations.

Care Advisor is AI-generated general guidance. Its service provider processes chat messages; it does not replace an individual consultation. Avoid sharing confidential or sensitive information in chat.

Booking and treatment records

Our online booking system is separate from this website. Service-specific screening, consent and appointment records are handled through that system and the studio. Review the privacy information displayed by the booking provider when booking. No payment-card details are collected by this website.

Service providers and storage

Hosting, email, authentication, booking and AI providers may process information on our behalf, including outside Australia. Contact us for details about the providers and storage arrangements relevant to your enquiry or booking. Information may also need to be retained or disclosed where required by law.

Access, correction and concerns

Email the studio to request access, correct information, ask about retention or deletion, or raise a privacy concern. We may need to verify your identity. Some records may need to be retained for applicable legal or recordkeeping requirements. Signed-in users can also request website-account deletion through Account settings.

Independent privacy information is available from the Office of the Australian Information Commissioner.